About the Role:

As a Customer Service Representative, you will be responsible for receiving, processing and recording customer orders. The Customer Service Representative also handles customer inquiries and resolves issues. The individual will work closely with various teams to ensure prompt and effective resolution of customer issues and provide excellent support to enhance the overall customer experience.

Responsibilities

• Provide outstanding customer support by processing and responding to customer and sales team needs. 
• Process orders & inquiries received via phone, fax, email and eCommerce platform. 
• Maintain customer account information, ensuring maintenance of all related paperwork. 
• Assist with customer on-boarding including navigating the website, placing orders, and resolving issues related to ordering. 
• Gather customer feedback and share insights with the team to improve processes and enhance the overall customer experience. 
• Handle customer complaints and inquiries in a timely manner. 
• Collaborate with customers and QA to provide information requested by QA to facilitate investigation and closure of product complaints. 
• Advise customer on product availability and inventory status; assist with ordering problems involving delivery, pricing and billing. 
• Promote our products through effective support and ongoing relationships with all customers, internal and external. 
• Stay current with training on all company products and services.